Manager Operations (m/f/d)

Full-Time, Permanent, 1912 Hotels, Manager Operations (m/f/d)
1912 Hotels Head Quarters - Hamburg, Germany REF72737K

Manager Operations (m/f/d)

Location: Hamburg Headquarters or fully remote (EU-based)

What Awaits You

Take on a key role at the heart of our organization, working closely with senior leadership and shaping operational success across our growing hotel portfolio in Europe.

Key Responsibilities

In this position, you will report directly to the Director Operations and act as a key link between central management and our hotel properties across Europe. You will play a crucial role in executing our operational strategy and ensuring consistent service and performance standards across the portfolio.

• Oversee and optimize operational performance across our European hotel portfolio
• Work closely with the Director Operations to implement strategic initiatives
• Support, coach, and develop local Hotel Managers and on-site teams
• Ensure and continuously improve quality, guest experience, and service standards
• Monitor and analyze key operational KPIs (e.g. occupancy, RevPAR, cost structures)
• Identify efficiency improvements and implement best practices across properties
• Collaborate closely with central departments such as Sales, Revenue Management, and Finance
• Support new hotel openings and the integration of additional properties into the portfolio

Qualifications

Your experience and skills include:

• Degree in Hospitality Management, Tourism, Business Administration, or a related field
• Several years of experience in an operational leadership role within the hospitality industry
• Experience working within multi-property structures is preferred
• Proven ability to collaborate effectively with senior leadership (e.g. Director level)
• Strong analytical and problem-solving skills with a hands-on approach
• Willingness to travel frequently across Europe