Manager, SMB Onboarding

ABOUT PEARL

Pearl is shaping the future of dentistry with a suite of AI solutions that raise the standard of care for patients worldwide. Since 2019, we've built FDA‑cleared computer vision for 2D and 3D dental imagery, used by clinicians, practice owners, labs, and insurers to improve the efficiency, accuracy, and consistency of dental care globally. Our product suite spans Second Opinion, Practice Intelligence, Pearl Insurance, and Scribe, and we serve everyone from independent practices to the largest DSOs in the world.

THE ROLE

Pearl AI is seeking a data‑driven, accountability‑focused Manager, SMB Onboarding to lead our implementation team through our next phase of growth. In this role, you will transition the team into a high‑performance unit by owning the strategic outcomes of the onboarding lifecycle. You will drive success through operational accountability, rigorous metric oversight, and process optimization.

Your core mandates will be to improve overall onboarding outcomes, drastically reduce time‑to‑value (onboarding times), and own/minimize the reversal metric from onboarding. You will manage a team of Onboarding Specialists and work in lockstep with the Manager of Cust…