Manager VIP Relationships

About Bitpanda

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we help people trust themselves enough to build their financial freedom—now and into the future. Our user‑friendly, trade‑everything platform empowers first‑time investors and seasoned experts to invest in cryptocurrencies, crypto indices, stocks, precious metals and commodities with any budget, 24/7. With a global team across cultures and time zones, we serve more than six million customers and are one of Europe’s safest and most secure modern investing platforms.

Your Mission

As Manager of VIP Relationships, you will own and drive the VIP strategy across markets to deliver sustainable growth, engagement, and revenue within the VIP segment. You will collaborate closely with country management, marketing, product, compliance and other global functions to deliver a best‑in‑class VIP experience in a regulated finance and crypto environment.

Responsibilities

• Define and execute a global VIP strategy to drive customer acquisition, retention and long‑term lifetime value in alignment with regional and central goals.
• Design and continuously optimize the VIP service model, onboarding journeys and core value propositions to ensure a premium client experience.
• Lead and scale the relationship management team while personally overseeing high‑value strategic accounts and acting as a senior escalation point.
• Partner with product and marketing teams to translate VIP insights into actionable initiatives and identify cross‑sell opportunities across the portfolio.
• Oversee VIP performance metrics and reporting while ensuring all activities strictly adhere to regulatory, KYC and AML standards.

Qualifications

• Proven experience in finance, trading, wealth management or crypto.
• Strong track record managing high‑value or institutional client segments.
• Commercially driven with excellent stakeholder and people‑leadership skills.
• Deep understanding of regulated environments and risk considerations.
• High level of discretion, ownership and seniority in client interactions.

Benefits

• Flexibility to work where you thrive—hybrid working model combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice.
• Competitive total compensation package, including participation in a stock‑option plan.
• Confidential coaching, counselling and mental health resources through OpenUP.
• Extra time off to recharge, including 3 additional days off in 2026.
• Unlimited access to Udemy’s library of online courses for continuous learning and growth.
• Exclusive perks and rewards from partners worldwide.
• Location‑specific benefits designed to make life at Bitpanda even more rewarding wherever you are.

EEO Statement

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

* These benefits may be adjusted at Bitpanda’s discretion and do not apply to our internships. Exceptions to the Hybrid Working policy apply to teams with shift schedules or for roles that require them to be in‑office, such as the Workplaces team or IT.