Mandarin Speaking Biotech Operations Specialist

Mandarin Speaking Biotech Operations Specialist

Eschborn, Germany | Posted on 08/05/2025

This is a permanent position offersGerman visa sponsorship and requires onsite working in the Eschborn office.

Established in 2007, our client is alisted global biotechnology company manufacturing high quality researchreagents for basic, translational, and clinical research. Their laboratoriesconsist of over 80,000 square meters, producing cDNAs, recombinant proteins,antibodies and antibody-based kits that are used to study cellular function andhuman diseases. Their products are supported through a network of distributorsin North America, Europe and Asia.

Main Responsibilities:

• Provide customers with product quotationsand accurately enter customer orders in the operating system
  
• Familiar with company products, providecustomers with relevant product and service information
  
• Collect, improve and update customerinformation
  
• Analyse and summarize feedback fromcustomers and other functional departments to optimize the customerservice process
  
• Assist customers to solve relatedtechnical problems
  
• Excellent written and oral communicationsskills
  
• Maintain and improve customersatisfaction
  
• Cooperate with the marketing team tocomplete the company's sales and promotion tasks in various regions
  
• Provide statistics on sales, customerinformation and customer payments for other functional departments
  
• Team management experience to lead asmall team
  

Requirements

Bachelor's degree or above, with a preference for majors inBioengineering, Biochemistry and Molecular Biology, Immunology, Cell Biology,or related fields; Chemistry and Chemical Engineering majors are also welcome.

Knowledge of recombinant proteins and antibodies is a plus.

Managerial experience, be responsible and accountable for a small team

Familiar with computer operations and proficient in office software(MS-Office).

Proficient in written and spoken English; knowledge of German is a plus.

Outgoing personality, open-minded, self-motivated, and goal-driven.

Responsible, proactive, and strong service-oriented mindset.

Good interpersonal communication skills and strong team spirit.

5 days on site in Eschborn office.

This is a permanent position and offers German visa sponsorship. Paid holiday, year end bonus and other employee benefits available.