New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

New Partner Experience Team Lead - Belgium Market (12 months FTC) - Dutch Speaking

As a New Partner Experience Team leader you will manage a team of New Partner Experience agents, working to get new restaurants running on Deliveroo within Belgium, and growing their order volume over the first 8 weeks on the platform.

You will work as part of the SMB (Small & Medium Business) team in Manchester, reporting to the Head of New Partner Experience and will work in the Manchester office on a hybrid basis.

Hours of work will be Monday to Friday, 9am-5:30pm. This is a hybrid role, working in the Manchester office 3 days a week.

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents
• Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
• Work together with other Team Leads
• Report on performance and putting action plans in place to drive improved performance
• Ensure your team hit agreed goals, establishing a performance management framework for ...