Operations Business Analyst (m/f/d)

CWS Hygiene is the market leader in sustainable hand and washroom hygiene and a true pioneer in our industry. Our solutions are present everywhere in daily life: in educational institutions, retail, industry, hospitality and gastronomy. In Germany, around 1,500 colleagues serve more than 65,000 existing customers every day.

For our Hygiene International division, ideally at one of our locations in Dreieich near Frankfurt or Duisburg, we are looking for an Operations Business Analyst (m/f/d) Ref. No.: JR .

Role Overview

As the analytical right hand to the Group Director, you transform complex cross‑country data into meaningful business insights, enabling leadership to make informed decisions across Operations, Logistics, Fleet, and Commercial topics. You work independently, combining recurring reporting with deep‑dive analyses, supporting strategic initiatives across our European business.

Responsibilities

• Analyze, clean, and interpret large datasets from multiple countries and systems to generate actionable business insights.
• Conduct ad-hoc analyses and translate complex business questions into clear recommendations for senior leadership.
• Design, maintain, and continuously improve dashboards and recurring reports, primarily in Power BI.
• Identify data quality issues and drive improvements to reporting processes and operational transparency.
• Write and optimize SQL queries to extract, combine, and analyze business data efficiently.
• Leverage AI and LLM tools to automate analytical workflows and improve reporting efficiency.
• Present analytical findings and business recommendations to the Group Director and other senior stakeholders.

Qualifications

• University degree or strong internship experience in Analytics, Consulting, Finance, Operations, or a related field.
• Hands‑on experience with SQL, Excel, and Power BI or comparable business intelligence tools.
• Experience working with larger datasets and transforming data into meaningful business insights.
• Practical experience using AI and LLM tools to improve analytical workflows and reporting.
• Independent, structured, and solution‑oriented working style with the ability to manage ambiguous tasks.
• Strong communication skills with the ability to present analytical findings to non‑technical stakeholders.
• Fluent business English skills; German language skills are considered an advantage.

Benefits and Development Opportunities

• Attractive compensation package including bonus.
• 30 days of vacation.
• Hybrid working model.
• High visibility and direct collaboration with the Group Director and international leadership teams.
• Broad exposure to strategic projects across a 15‑country European organization.
• Employee benefits such as company pension scheme, JobRad (bike leasing), corporate benefits, and more.
• Structured onboarding and regular team‑building activities and company events to strengthen collaboration and team spirit.

About CWS Hygiene

With innovative, sustainable, and digitalized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and public spaces. Our rental‑based circular economy model contributes to a healthier and safer future. In Germany, more than 1,500 employees support over 65,000 customers, with a total workforce of around 4,000 across Europe. CWS Hygiene operates in 15 European countries and is owned by Franz Haniel & Cie. GmbH. More information: