Operations Strategy Manager

Requirements

• We are looking for a structured, analytical, and strategic problem-solver with the ability to drive progress independently, manage effective collaboration across diverse stakeholders, and adapt quickly to changing priorities.
• Professionally fluent in English and German
• Bachelor’s degree in business, economics, engineering, or a related field
• 3 - 5+ years of experience in operations or strategy, ideally from consulting or a fast-paced environment
• Strong analytical capability with proficiency in data management, in-depth data analysis, and delivering actionable insights
• Experience in vendor management and contract negotiations, preferably within logistics or 3PL partnerships
• Experience managing complex cross-functional projects and aligning local and central teams
• Proven ability to translate data into strategic decisions, identify performance drivers, and implement improvements collaboratively
• Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box

What the job involves

• As an Operations Strategy Manager, you will focus on the strategy, execution, and continuous improvement of our in-field and warehouse operation.
• You will support the fleet organisation in delivering operational excellence across set KPIs and ensure successful city launches and completion of long-term improvement projects.
• In this role, you will collaborate closely with the local Fleet team, third-party logistics providers (3PLs), central stakeholders, and other cross-functional teams to drive operational excellence and business success across the region.
• Defining and shaping the operations strategy — including logistics partner management, workforce planning, and service design execution — and developing performance metrics and dashboards for in-field operations
• Driving high-quality data management and data-driven decision-making to improve operational excellence and performance across KPIs (e.g. backlog, cost per repair, repair efficiency, uptime)
• Owning budgeting, forecasting, and performance tracking to ensure efficient resource allocation and long-term operational success
• Managing cross-functional operations projects (PMO-type) to ensure successful implementation and sustainable impact across local teams
• Contributing to city launches by coordinating cross-functional planning and execution with local and central stakeholders
• Acting as the main point of contact for 3PLs, managing relationships from sourcing to contract negotiation, and collaborating with Fleet Managers on performance monitoring and follow-up
• Supporting Fleet and Site Managers on execution, acting as the bridge between central and local teams to continuously drive compliance and improvement across processes
• Proactively identifying and implementing improvement opportunities to maximise efficiency, revenue, and overall success of our operations in the region