Permanent contract - Customer service representative (CSR) F/M/X

We are looking for a Customer Service Representative in permanent contract to join the customer serviceteam in Hamburg in the Solution & Ingredient Division of our European subsidiary of the Ajinomoto Group, which provides technical and innovative solutions to food manufacturers in Europe, the Middle East, and Africa. Our expertise in ingredient formulation enables us to meet the specific needs of our industrial customers.

Your responsibilities:

• Being in charge of order handling: Implement customer purchase orders into SAP system ;
• Being in charge of contract handling: implement contract details into SAP ;
• Being in charge of sample handling: Implement sample order into SAP -follow up sending with logistics department – inform customer/sales manager when being sent ;
• Implement customer complaints into AFE internal system (ENNOV)- stay in touch with quality on the evaluation and inform customer about final result ;
• Help with overdue invoices- staying in touch with finance department and sales ;
• Being in touch with customers, sales, logistics and finance department on the process flow from receipt of the order until delivery. See on disturbances in any part of the process and take up with respective parties to find the best solution.