Process Manager, Strategy & Optimization

Stellenbeschreibung:

Conduct discovery sessions to identify business requirements and design processes aligned with business objectives and best practices
Partner with Operations to identify servicing needs, operational challenges, and improvement opportunities
Provide recommendations and future-state solutions aligning operational capabilities with business needs
Drive initiatives improving operational efficiency, service consistency, quality, and customer outcomes
Support implementation of new technologies, operational initiatives, and service model changes
Partner with Product and Technology teams to support operational readiness for technology initiatives
Support testing, adoption planning, communication, training support, and post-implementation stabilization
Assist with organizational change initiatives, transformation efforts, and operational improvement programs

Requirements

Prior corporate travel experience
Experience in operations, process improvement, project management, consulting, or program management
Experience designing and documenting requirements, processes, workflows, and scope of services
Knowledge of GDS Amadeus
Strong analytical and problem-solving capabilities
Experience supporting cross-functional initiatives
Excellent communication, facilitation, and presentation skills

Core Competencies

Demonstrates expertise in operational efficiency, process improvement, and project management, with a strong focus on aligning business objectives with technology initiatives. Proficient in facilitating cross-functional collaboration and driving organizational change to enhance service quality and customer outcomes.