Account Manager, Client Strategy – Integrated Marketing

Stellenbeschreibung:

• Develop a strong working understanding of assigned client accounts, including businesses, stakeholders, active workstreams, priorities, and delivered work
• Own and maintain client status documentation, including deliverables, owners, decisions, risks, dependencies, and next steps
• Maintain account bandwidth and resource trackers
• Own project timelines and track milestones, dependencies, approvals, and handoffs
• Create and manage project tickets in Jira, Asana, and similar tools
• Maintain organized account documentation and file structures
• Coordinate creative, content, paid media, marketing operations, and other internal teams
• Prepare agendas and materials for recurring client status meetings
• Lead recurring client status meetings as appropriate
• Translate account leadership and subject matter expert direction into briefs, tickets, timelines, and next steps
• Track client feedback and approvals in project documentation and workflows
• Identify missing information, deadlines, resource constraints, dependencies, and roadblocks and drive resolution
• Flag scope, timing, and resourcing concerns to account leadership
• Ensure deliverables pass internal review and quality-control processes
• Follow up with internal owners to keep commitments and projects moving
• Improve account-management systems, templates, documentation, and workflows
• Use AI to streamline administrative work, synthesize meeting notes, improve documentation, support briefing, organize account knowledge, and improve account-management processes

Requirements

4–6+ years of experience in account management, project management, marketing operations, agency operations, or a related role
Agency experience preferred
Experience coordinating multiple simultaneous projects, timelines, stakeholders, and deliverables
Excellent project management and organizational skills
Experience building and maintaining status documents, project plans, timelines, resource or bandwidth trackers, and other operational tools
Experience with project management and ticketing platforms such as Jira, Asana, Wrike, Trello, Monday.com, or similar tools
Working knowledge of digital and integrated marketing and familiarity with paid media, content, social, email, marketing automation, creative, and web
B2B technology experience preferred
Strong written and verbal communication skills
Exceptional attention to detail and follow-through
Ability to independently prioritize and manage a high volume of work
Strong problem-solving skills and willingness to take ownership
Demonstrated experience using AI tools professionally and curiosity about new applications for AI in account management and agency operations

Core Competencies

Demonstrates expertise in account management and project management, with a strong focus on coordinating multiple projects, maintaining documentation, and utilizing project management tools. Proficient in leveraging AI to enhance operational efficiency and improve account management processes.