Account Manager – Mid-Market

Stellenbeschreibung:

Cultivate long-term relationships with key stakeholders and champions
Ensure smooth post-sale handoff and establish clear success metrics
Drive customer value realization and feature adoption
Manage renewal pipeline, articulate solution ROI, and mitigate churn risk
Identify and qualify new use cases, services, and products to expand account footprint
Track engagement, satisfaction, and Net Promoter Score (NPS)
Address potential customer risk or dissatisfaction
Maintain high-touch communication with decision-makers and end-user champions
Lead consultative conversations translating products and outcomes into business value
Complete product training and manage assigned book of business
Establish customer health monitoring processes and engagement metrics
Conduct initial Executive Business Reviews with the Strategic Advisory team
Identify expansion opportunities and develop renewal strategies

Requirements

Proven track record of success in Account Management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence
Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
Passion for helping companies keep customers, employees, and infrastructure safe from cyber and physical threats
Desire to own expansion and renewal deals through close
Experience crafting strategic, complex multi-year renewal and expansion agreements
Experience negotiating software and services contracts with procurement teams
Ability to collaborate and communicate with technical and non-technical colleagues across all organizational levels
Ability to use CRM capabilities and account management tools to monitor customer health
Legally authorized to work in the United States
Must disclose whether current or future sponsorship will be required to legally work in the United States

Core Competencies

Demonstrates expertise in Account Management and Customer Success within the B2B SaaS industry, with a focus on driving renewals and expansion in large enterprise accounts. Proficient in managing complex customer relationships and utilizing CRM tools to monitor customer health and satisfaction.