Product Support Consultant - German Speaker

Role Description

As a Product Support Consultant, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services. To be successful in this role you should be an excellent communicator who also has solid problem-solving skills.

Your primary responsibility will be to support seamless experiences for our partners. Your day‑to‑day responsibilities include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries and discovering creative solutions that streamline their requirements, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider platform. You will also contribute to building innovative products by advocating for partners, taking their feedback and sharing it with the Product team to improve processes and product offerings. Another important duty is meeting key SLAs such as response time and lead time for issue resolutions.

Qualifications

• A university degree in Business, Marketing, Engineering, or related fields
• Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
• Strong communication skills in writing (English and German)
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• A natural problem solver with a positive attitude and love for helping others succeed
• Good debugging/troubleshooting skills
• Knowledge of HTML, CSS, or other programming languages is a plus
• Show that you’ve got what it takes to collaborate and build strong visionary relationships with customers, especially at the executive level (sharp business acumen)
• Solid oral and written communication abilities with positive and energetic phone skills and exquisite listening skills
• Self‑motivated and savvy tech bug, always searching for new solutions and ideas to improve our relationship with our clients
• Embrace our core ethos of Care—ensure customers feel at home with our products and support
• Superior project and time management skills; keen eye for detail, a plus
• Passion for testing, measuring, and improving outreach and follow‑up effectiveness
• Ability and flexibility to work in a fast‑paced startup environment
• Solid understanding of basic web concepts and digital marketing

Benefits

• A chance to work in an international, diverse, and inclusive environment
• Access and opportunity to gain a limitless network all over the globe
• A chance to become a Shareowner through the “Shareowner System” offered to all Insiders who meet certain criteria
• Be part of an industry shaping the future of customer experiences
• Competitive compensation packages
• Access to many hard and soft skill training to improve and challenge yourself
• Weekly training on our Sales University where we host industry leaders
• Access to Udemy’s business plan with over 10,000 courses
• Space to share your skills and deliver training and workshops if you wish
• The infamous team activities that are bursting with fun
• No Dress Code

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.