Program Management Associate (Student Success) Job in Delhi, Gurgaon at Kraftshala

We are looking for someone who naturally becomes the go-to person whenever things get chaotic — someone who listens carefully, brings clarity, stays organized, and genuinely enjoys helping others solve problems. In this role, you will support and guide students throughout their learning journey, ensuring they have a smooth, engaging, and meaningful experience. As an Associate/Senior Associate – Program Management, you will play a key role in delivering an exceptional student experience while working closely with internal teams, trainers, and stakeholders in a fast‑paced and collaborative environment.

About the Company Kraftshala is one of India’s leading higher‑education institutions in terms of marketing placements, with a 94% placement rate across approximately 3,000 candidates. The company is focused on building one of the world’s largest career launchpads across multiple domains.

Key Responsibilities:

Program Management

1. 1. Manage the overall student learning journey and ensure students achieve key learning milestones.
2. 2. Act as the primary point of contact for students and resolve their queries promptly and empathetically.
3. 3. Coordinate and execute live sessions, schedules, and batch operations smoothly.
4. 4. Collaborate with trainers, industry experts, and internal teams to ensure seamless program delivery.
5. 5. Track student progress through internal tools and provide timely follow‑ups, reminders, and personalized support.

Process Optimization

1. 1. Identify operational inefficiencies and suggest improvements in program delivery processes.
2. 2. Use automation and workflow tools such as Notion, Zapier, and similar platforms to streamline operations.
3. 3. Reduce manual processes and improve operational efficiency through process improvements and automation initiatives.

Monthly Outcomes

Month 1

1. 1. Understand workflows, tools, and the complete student journey.
2. 2. Shadow ongoing batches and learn operational processes.

Month 2–3

1. 1. Independently manage one student batch end‑to‑end.
2. 2. Handle student queries and support requests effectively.
3. 3. Identify at least one process improvement or automation opportunity.

Month 4

1. 1. Manage multiple batches independently with minimal supervision.
2. 2. Implement process improvements and operational enhancements.
3. 3. Consistently achieve key performance and student satisfaction metrics.

Why Join Us:

1. 1. Opportunity to build strong operational, leadership, and problem‑solving skills early in your career.
2. 2. Work in a fast‑moving, high‑trust, and collaborative environment.
3. 3. Gain hands‑on exposure to program management, student engagement, and process optimization.
4. 4. Learn from experienced leaders, industry experts, and a high‑performing team.