Regional Client Engagement Leader

Responsibilities

• Representing the client's perspective across the organization
• Improving Net Promoter Score (NPS), customer satisfaction (CSAT), and lifetime value (CLTV)
• Developing new services and products that meet evolving customer needs, using data‑driven insights
• Collaborating with underwriting, claims, marketing, and sales to create a unified client journey
• Working with peers across the region to balance client focus with operational efficiency and compliance
• Drive the EMEA in‑country Distribution teams in creating engagement plans for each major client, consistently across the region
• Identify and target new prospects (predominantly MN and Captive clients as well as Partnerships opportunities)
• Provide holistic client solutions and ensure our executives are well connected to our top customers
• Liaise with AIG Government Affairs & Public Affairs to ensure CBE are aligned with key messaging e.g., climate change, ESG, governmental direction, current affairs, geopolitical activity etc.

Requirements

• Master’s degree or equivalent in Business, Law or equivalent studies
• In depth business development within the Insurance and Financial Services Industry
• Proven experience in driving and leading large, regional client programs in an international context
• Demonstrable experience in Data‑Driven Decisions by using analytics to understand clients and measure success
• Previous industry experience in risk management, project management in a Global/international company with various locations across EMEA
• Excellent communications skills in English and another continental European language (French, German, Italian, Spanish)
• Track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast‑paced environment
• Ability to maintain confidentiality and handle sensitive and confidential information as well as manage multiple priorities
• Team player with strong interpersonal skills coupled with creative problem‑solving
• Proficiency with MS Office applications

Hard Skills

• Data Analysis
• Client Solutions Development
• Program Management
• Analytics
• Operational Efficiency

Soft Skills

• Excellent Communication Skills
• Creative Problem‑Solving
• Interpersonal Skills
• Team Collaboration
• Adaptability

Certifications & Qualifications

• Master’s Degree in Business or Law