Regional Director, Enterprise Client Success

Stellenbeschreibung:

Evaluates customers’ use of Synapse applications to ensure customers are satisfied and effectively utilize our software functionality to its fullest capabilities
Work closely with our Synapse implementation and upgrade teams to address any post deployment concerns
Collaborate closely with MI regional sales leadership to review the status of current customer environments and develop and if needed drive the execution of an optimization action plan
Collaborate closely with customer users, system admins, and leadership to capture their feedback, needs and help them develop their own ongoing optimization strategies
Establish a strong relationship with key customer stakeholders to become a valued consultative resource
Through optimization and relationship efforts cultivate strong customer champions and references to support additional Synapse market growth
Participate in facilitating and ensuring the success of sales activity within customer references
This role will play a critical role in collaborating with our strategic customer users and ensuring their feedback on product improvements, new features and direction is communicated back to product leadership
Work closely with regional sales leadership and regional product specialist to drive the expansion of Synapse products within their client sites

Radiology or Cardiology technologist degree, bachelor’s degree, or equivalent work experience
10+ years of progressive leadership experience in radiology and/or cardiology business operations, informatics system clinical workflow design
Subject matter expertise in radiology information system, radiology PACS, and/or cardiovascular PACS and reporting
Principal level knowledge of medical imaging and informatics industry and associated core architecture technologies