Relationship Manager, French/English Bilingual

Responsibilities

• Develop and maintain effective relationships within existing customer portfolio to sustain and grow revenue and achieve growth targets through proactive client renewals, pricing optimization, and share of wallet opportunities.
• Engage in continuous outreach with clients to uncover requirements using Know Your Client strategies and develop creative solutions to meet their needs.
• Articulate value proposition and suite of products and services while addressing client escalations, objections, and concerns.
• Maintain, nurture, and expand services offered to clients within assigned portfolio.
• Maintain operating discipline using Salesforce.com including forecasting, relationship plans, and opportunity management.
• Build and qualify opportunities to increase share of wallet and drive portfolio growth.
• Collaborate with cross functional teams to execute Customer Engagement Plans and meet client objectives.
• Act as liaison with Client Success and Operational Teams to deliver a superior client experience.

Requirements

• Post-Secondary Education required – BA/BS degree or equivalent
• Minimum of 5 years in strategic relationship management or related role
• Must be French/English bilingual
• Strong financial and business acumen
• Experience working with Salesforce.com or similar CRM
• Demonstrated ability to identify and close opportunities within existing client portfolio
• Excellent project management, organizational, and prioritization skills