Respite Crisis Services Support Specialist

Responsibilities

• Respond to requests for Crisis Services Center coverage in a timely manner;
• Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts;
• Maintain quality documentation of all crisis communications;
• Report child abuse and neglect to appropriate authorities as required by law;
• Contribute to continuous quality improvement efforts;
• Ensure confidentiality of callers we serve;
• Demonstrate respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS;
• Adhere to policies and procedures as outlined in the Employee Handbook;
• Participate, on camera, in regular supervision and staff meetings as required;
• Attend regular training provided in house, by partners, and for personnel professional development;
• Ability to attend events in various locations either via personal transportation, rental, or public transportation;
• Participate in assigned special projects and respond to ad hoc requests as assigned.

Requirements

• Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention.
• Have a flexible schedule with the ability to work some weekends and overnight hours
• Responsive and able to assist with short-term requests for support;
• Self-starter and detail-oriented;
• Excellent written and verbal communication skills;
• Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships;
• Creative problem-solving skills with a positive, solutions-oriented mindset;
• Ability to be flexible and adaptable to the evolving needs of a dynamic team;
• Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines;
• Proven organizational and multi-tasking skills;
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook);
• Familiarity with data entry processes and ability to utilize industry-specific software;
• Commitment to the mission and operating goals of the National Runaway Safeline;
• Bilingual Spanish speaking preferred, but not required.

Core Competencies

Demonstrates expertise in crisis intervention and social services, with strong communication and interpersonal skills to effectively engage with diverse teams and communities. Proficient in Microsoft Office Suite and capable of managing projects while maintaining quality documentation and confidentiality.