Revenue Cycle Client Relations Advisor

• Lead recurring meetings with assigned clients by preparing agendas, presenting financial and operational results, addressing questions and concerns, and confirming priorities and next steps
• Analyze revenue cycle and financial performance across charges, payments, adjustments, collections, accounts receivable, aging, denials, and payer performance
• Identify emerging risks and opportunities, evaluate root causes of performance variances, and recommend strategies to optimize revenue cycle performance and financial outcomes
• Investigate and resolve complex client concerns through cross-functional partnerships and data-driven analysis
• Establish accountability and resolution timelines, elevate barriers, and provide proactive communication through resolution and follow-up
• Maintain meeting minutes, action-item logs, escalation documentation, and client records
• Monitor commitments and follow up with responsible parties to support timely completion and accountability
• Support new client implementations, process-improvement initiatives, and special projects
• Communicate requirements, identify workflow gaps, and collaborate with subject-matter experts to promote compliant and sustainable operations
• Serve as the primary liaison for assigned clients and coordinate across operations, finance, analytics, and support teams
• Provide informal guidance and coordination across assigned workstreams; no direct reports

Requirements

• High school diploma or equivalent
• Four to five years of experience in client relations, account management, customer experience, business operations, financial performance, or another client-facing role
• Experience serving as a primary point of contact for an assigned portfolio or book of business
• Experience leading recurring meetings, addressing concerns, and coordinating follow-up with cross-functional teams
• Experience reviewing and presenting financial, claims, utilization, service, or operational performance information
• Ability to prepare and deliver professional PowerPoint presentations
• Proficiency in Microsoft PowerPoint, Excel, Outlook, and collaboration tools
• Ability to learn healthcare revenue cycle concepts
• Ability to travel as necessary to support client and business needs
• Strong communication, relationship management, organization, judgment, problem-solving, confidentiality, and follow-through skills

Core Competencies

Demonstrates expertise in client relations and financial performance analysis, with a strong ability to lead meetings, communicate effectively, and optimize revenue cycle processes. Proficient in utilizing Microsoft Office tools to present data and support operational initiatives.

Highest-signal resume keywords

• Client Relations Management
• Financial Performance Analysis
• Cross-Functional Collaboration
• PowerPoint Presentation SkillsRevenue Cycle Optimization

Hard Skills

• Financial Analysis
• Revenue Cycle Management
• Data-Driven Analysis
• Meeting Coordination
• Operational Performance Review

Soft Skills

• Communication
• Relationship Management
• Problem-Solving
• Organization
• Judgment

Industry Keywords

• Client-Facing Role
• Healthcare Revenue Cycle
• Account Management
• Operational Performance
• Service Utilization

Tools & Technologies

• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Outlook
• Collaboration Tools