Revenue Cycle Manager – Mission Liaison

Stellenbeschreibung:

Support the Director as a visible revenue cycle liaison for CommonSpirit market, facility, and functional leaders during transition, go-live, and stabilization activities
Coordinate day-to-day operational alignment across CommonSpirit, Guidehouse, Epic, CSI, and vendor teams
Assist with command center routines, liaison huddles, dashboard meetings, Top 10 preparation and executive report-outs
Monitor revenue cycle KPIs and operational dashboards, including cash, A/R, DNFB, CFB, clean claims, edits, denials, charge lag, registration quality, payment posting, and reconciliation metrics
Review daily performance trends, identify off-track areas, and escalat(e) critical risks
Validate work queue movement, inventory completion, payer follow-up, denial resolution, billing corrections, payment posting, account compilation, and reconciliation
Prepare account-level detail, issue summaries, payer trends, and documentation for payer Joint Operating Committee meetings
Support payer JOC preparation, execution, follow-up, and issue mitigation
Document, prioritize, and resolve issues from ServiceNow, huddles, vendor meetings, dashboards, and leadership escalations
Reinforce compliance with workflows, payer requirements, hospital policies, HIPAA, regulatory expectations, and operating procedures
Coordinate with Patient Access, HIM, Coding/CDI, Revenue Integrity, Billing, A/R Follow-Up, Denials, NOA, Cash Posting, Credit Balance, Contract Compliance, and Finance leaders
Prepare executive-ready updates with issues, root causes, mitigation plans, action items, owners, due dates, and priorities
Provide operational presence during go-live and post-live stabilization
Support job aids, SOPs, reporting expectations, escalation pathways, meeting materials, and communication tools
Maintain operational presence, promote issue identification and escalation, track payer JOC actions, review productivity and inventory movement, and support accountability and mission alignment

Requirements

Bachelor’s degree and a minimum of 8 years of relevant healthcare revenue cycle experience; relevant experience may be substituted for formal education or advanced degree where appropriate
Hospital revenue cycle management or supervisory experience in a provider, health system, CBO, shared services, outsourcing, consulting, or managed services environment
Demonstrated experience supporting complex revenue cycle operations, transition support, operational stabilization, cross-functional issue resolution, and leadership communication
Strong working knowledge of hospital billing, A/R follow-up, denials, payment posting, cash reconciliation, revenue integrity, HIM/coding dependencies, NOA, patient access, payer escalation, and revenue cycle KPI management
Ability to support onsite or hybrid market engagement as required by the CommonSpirit operating model, including travel or onsite presence during critical transition and stabilization periods
Up to 50% travel required

Core Competencies

Demonstrates extensive expertise in healthcare revenue cycle management, including operational stabilization, KPI monitoring, and cross-functional issue resolution. Proficient in coordinating with various stakeholders to ensure compliance and effective communication during transitions and stabilization activities.