Sales & Customer Service Supervisor F/H

About Us

Our office in Germany is currently looking for a Sales & Customer Service Supervisor to join our growing team.

This position is ideal for somebody with strong organisational skills, a passion for Japan travel, and previous experience managing customer service operations within the travel industry. If you have at least 3 years of experience designing tours to Japan, speak German at a native level and reside in Berlin, please send your CV to

Job Description

Responsibilities

• Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners
• Assisting customers throughout the booking and travel process
• Assisting the sales team with both B2C and B2B enquiries and bookings
• Designing and reviewing tailor‑made travel itineraries to Japan
• Supervising, supporting and coordinating the small customer service team in Germany
• Coordinating shipping and logistics processes related to travel documents and products
• Monitoring stock levels and ensuring operational organisation
• Supporting the team with administrative and operational tasks when required
• Ensuring a high level of customer satisfaction and service quality at all times
• Dealing with any administrative and ad‑hoc requests related to the smooth running of the Berlin office and the International team

Desired Skills & Experience

• Experience working with B2B travel agencies
• Previous experience designing travel itineraries to Japan (at least 3 years)
• Previous customer service experience within the travel industry
• Strong organisational and communication skills
• Ability to multitask and work in a fast‑paced environment
• Team player with a proactive attitude
• Must speak German to a native level
• Must speak English to an advanced level
• Must have either lived in or travelled extensively throughout Japan
• Accustomed to operate in an international environment

Benefits

• Incentive to travel to Japan
• Hybrid work available depending on business needs (not fully remote)
• Yearly and quarterly bonus based on performance
• Salary depending on experience
• Friendly international team based in Berlin