Sales Support Executive

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Sales Support Executive. Reporting to the Director of Group Sales and the National Accounts Managers, the Sales Support Executive plays a pivotal role in supporting the group sales team, maximizing group revenue, and ensuring exceptional service for all group clients. This role may be based on-site at the resort or remotely from a home office, with availability during Atlantic Standard Time (AST) business hours.

Responsibilities

• Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.
• Manage small group inquiries, from initial details to contracting.
• Track and monitor the progress of group sales leads, opportunities, and account activity.
• Maintain accurate records of group bookings, contracts, and correspondence.
• Deliver exceptional customer service to group clients, ensuring their needs are understood and met.
• Assist in maintaining existing account relationships and supporting the development of new clients.
• Collaborate with internal departments (e.g., Reservations, Revenue Management, Operations) to ensure smooth execution of group events and client visits.
• Support the development and execution of group sales strategies.
• Conduct research to identify potential group clients, target markets, and industry trends.
• Assist in preparing reports, presentations, and materials for the sales team.
• Collaborate closely with the Director of Group Sales and National Accounts Managers to achieve team objectives.
• Participate in team meetings and training sessions to stay updated on sales initiatives, processes, and tools.
• Proactively suggest improvements to processes, workflows, and client engagement strategies.

Experience

• 2+ years of experience in customer service, administrative support, or sales support (hospitality experience preferred).
• Strong organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Proficiency in Microsoft Office Suite and CRM, sales management, or hotel systems, including Opera, preferred.

Education

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, Marketing, or a related field preferred.
• Relevant coursework or certifications in sales, customer service, or hospitality is an advantage.

Competencies, Knowledge & Skills

• Excellent written and verbal communication skills.
• Strong research, prospecting, and analytical abilities.
• Experience with Opera Cloud and related hotel sales, reservation, and CRM systems preferred.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Demonstrates strong business acumen and an entrepreneurial mindset that supports new business development.
• High level of professionalism, attention to detail, and commitment to customer service excellence.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Personal Attributes

• Positive, proactive, and motivated with a “can-do” attitude.
• Adaptable and able to thrive in a fast-paced, dynamic work environment.
• Strong interpersonal skills and a collaborative team player.
• Reliable, accountable, and committed to delivering results.
• Passionate about hospitality and providing outstanding guest experiences.

Circumstances

• Ability to work during core AST business hours. Flexibility for occasional extended hours during key projects, launches, or commercial deadlines.
• Occasional ability to travel, which may include weekends to attend customer events or on-property meetings.
• Participate in sales events and trade shows, including event preparation, client invitations, and on-site facilitation.
• Perform additional duties and special projects as assigned.

Employee Benefits

• Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
• Opportunities for growth and development, mentorship, and international mobility.
• Health insurance, retirement savings plans, and comprehensive wellness programs.
• Worldwide travel discounts and preferred rates across the Accor portfolio.
• Supportive, inclusive culture grounded in respect, teamwork, and professional development.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.