Sales Support Specialist (m/f/d)

Summary

At FACTUREE, we redefine the way companies source manufacturing solutions. Our mission is simple yet ambitious: to give B2B customers a truly magical experience – fast, effortless, and with uncompromising quality.

As a Sales Support Specialist, you’ll be at the heart of our operations – our “command center” – and the very first person new and returning customers connect with. Your communication flair, problem-solving mindset, and organizational skills will help turn prospects into loyal, long-term partners.

Your responsibilities with us

• Respond promptly and professionally to customer inquiries via email and phone
• Create tailored quotations and solve customer issues independently
• Ensure a smooth, fast, and hassle-free ordering process
• Forward specialized requests to our Operations or Key Account Teams, and escalation critical matters to the right stakeholders
• Play a key role in increasing our conversion rate by delivering service that is efficient, friendly, and highly competent

Your professional skills

• Completed commercial or technical vocational training
• Relevant professional experience in customer service or sales
• Technical interest and quick grasp of new software systems
• Experience with CRM systems as well as excellent knowledge of word processing and spreadsheet programs
• German and English at a native level
• Bonus points for experience in the manufacturing industry

Your personal skills

• Strong communication skills and a high level of customer orientation
• Empathy, service mentality, and the ability to deliver a positive customer experience
• Structured and precise working style, even under time pressure
• High stress tolerance and efficient multitasking
• Enjoyment of teamwork and cross-departmental collaboration
• Organizational talent and great attention to detail

What we offer to you

• Flat hierarchies, collegial cooperation, and many opportunities to contribute ideas
• Permanent employment contract
• Family-friendly personnel policy
• Structured onboarding from day one, joint growth, and gradual assumption of more responsibility
• Training budget and individual support for skills development and mental health
• Access to corporate benefits platform
• State-of-the-art technical equipment, including MacBook, iPhone, noise-canceling headphones, height-adjustable desks, two monitors, and an additional monitor for your office at home
• 6 days of home office per month
• Workation: The opportunity to work abroad for several weeks a year
• Daily free lunch, freshly prepared by our chef
• Free drinks, snacks, fruit, and breakfast
• Subsidy for the national train ticket
• Regular company and team events
• Large office with air-conditioned workspace
• Pleasant working environment in Berlin's Osram-Höfe with terrace, nearby shopping facilities, gym, brewery, restaurants, and bars
• Very good transport connections and free parking

Your contact at our company

If you have any questions, please send an email to Richard:

This is how our application process for this position works

• Screening of your application documents.
• Virtual first interview with Richard (Head of HR).
• Personal interview with Moritz (CEO), Karin (Sales Support Specialist) and Hannah
• Decision :-)