Senior Business Process Engineer (f/m/d) - ServiceNow Workflow Engineering

As a Senior Business Process Engineer, you will reengineer critical workflows in ServiceNow to enable automation-ready processes and scale AI-driven transformation. You’ll lead cross-functional collaboration to translate improvement opportunities into measurable outcomes, while driving change management and adoption. The role sits in the Process & Workflow Digitalization team in Frankfurt and emphasizes AI readiness, orchestration, and continuous improvement. You’ll engage with stakeholders to shape workflows and support business functions on their automation journey.

• flexible work arrangements
• pension/savings plans
• relocation/ childcare support
• company share purchasing plan
• mental health and wellbeing programs
• mobility solutions (Jobrad, Jobticket)

• Execute the process improvement strategy aligned with business goals, focusing on workflow re-engineering and AI readiness
• Act as a Citizen Developer to build and scale ServiceNow workflows using the App Engine suit
• Reengineer critical operational workflows to enable automation and agentic AI deployment
• Lead initiatives in an agile setup, coordinating Operations, business stakeholders, and technical teams
• Drive change management and adoption, including trainings and innovative improvement ideas (gamification, hackathons)
• Represent AllianzGI at Process/Automation events and network within Allianz Group for end-to-end efficiency

• University degree in business administration, economics, IT, engineering or related field
• Practical ServiceNow workflow engineering experience, including App Engine
• Knowledge of BPM frameworks with experience in process engineering or workflow optimization in asset management
• Proven track record in reengineering complex workflows for automation and digitalization including AI, RPA, and orchestration
• Strong analytical and conceptual thinking; ability to simplify complexity
• Strong change management experience and ability to foster adoption of AI and digital workflows
• Excellent communication skills; full fluency in English; French or German a plus
• Experience in the asset management domain is a plus

• collaboration
• communication
• change management
• ServiceNow
• App Engine
• BPM frameworks