Senior Commercial Operations Specialist (Hybrid, Berlin, DE)

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As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

Senior Commercial Operations Specialist (m/w/d)

The Role

We are looking for a highly independent and solution-oriented personality as a Senior Commercial Operations Specialist to strengthen our growing team in Germany.

This is not a classic internal sales or pure administration role. Rather, it is a central operational key position at the interface of customer service, commercial coordination and process optimization.

You will act as an operational backbone between customers, account management, service teams, production sites and internal stakeholders and ensure that projects, requests, offers, service contracts and operational processes are implemented smoothly end-to-end.

You will play an important role in actively shaping and improving structures and processes in a dynamic and constantly evolving environment.

The role unites:

• Customer coordination,
• commercial administration,
• Litigation responsibility,
• as well as informal operational management.

The company provides physical hardware and related services primarily to cities and municipalities. The portfolio includes new and used equipment, spare parts, upgrades, tariff changes and service contracts.

Unlike positions that focus solely on digital solutions or software, this role involves the operational handling of the entire lifecycle of physical products. This includes order processing, goods receipt, inventory management, delivery, spare parts management and invoicing.

As part of the Commercial Operations team, you will control these processes within the ERP system and ensure that orders, deliveries, inventory data and invoices are correctly coordinated. This also includes the processing of complex cases in which orders, deliveries or invoices have to be divided, adjusted or coordinated with various internal and external contacts.

We are looking for a proactive and experienced individual who can independently manage complex operational processes, analyze and solve problems, take responsibility for end-to-end processes, and continuously improve and optimize workflows.

Your Tasks & Responsibilities

Core Focus:

• Process analysis & end-to-end optimization: Identification of bottlenecks in the 7 order types; Streamline and automate manual workflows.
• Technical leadership & guiding: Onboarding, coaching of specialists/working students and establishment of best practices.
• Deputy: Informal operational representation of the management.
• Processing of complex billing cases, for example in the case of partial deliveries, split orders or invoices as well as different customer requirements.

Commercial & Customer Operations

• Independent support and management of customer inquiries and commercial processes end-to-end.
• Preparation and management of quotations, invoices, orders and service-related documentation.
• Coordination of spare parts, service calls and maintenance contracts.
• Reliable contact for customers as well as internal stakeholders.

Operative Koordination & Ownership

• Independent takeover of operational issues and proactive solution finding.
• Independent handling of special cases and decision-making within the area of responsibility.
• Coordinate priorities, timelines, and operational follow-ups across different teams.
• Guiding, coaching and professional onboarding for specialists, juniors and working students.

Process Optimization & Continuous Improvement

• Identification of inefficiencies and active optimization of operational processes.
• Collaborate on automation initiatives and improve tools and workflows.
• Support in setting up scalable processes and efficient ways of working in a changing organization.
• Expansion of clear guidelines, process documentation and best practices for day-to-day business.
• Support and professional guidance of junior team members and working students in everyday operations.
• Help solve operational challenges and share best practices.
• Function as an experienced operational sparring partner within the team.
• Helping to build structure, clarity and stability in a dynamic environment.

What we are looking for

Experience & Mindset

• Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration or in a comparable operational role.
• Experience in the operational handling of physical goods and products, including order management, goods receiving, inventory management, deliveries and invoicing.
• Sound practical experience with ERP systems, ideally in the interaction of order processing, merchandise management, logistics and invoicing.
• High level of personal responsibility as well as the ability to work independently and take ownership.
• Strong problem-solving skills as well as a proactive and hands-on mentality.
• Enjoyment of dynamic environments with changing processes and structures.
• Ability to prioritize and stay organized even during heavy workloads.
• Strong operational understanding and good decision-making skills.
• Very good communication and stakeholder management skills.
• Team-oriented way of working as well as the ability to support and guide less experienced colleagues.
• Enjoyment of cross-departmental cooperation in an international environment.
• Customer-oriented and solution-oriented mindset.

System & Tools

• ERP systems – mandatory requirement
• Sound practical experience with ERP systems is mandatory.
• Experience in operational order processing, merchandise management and invoicing within an ERP system.

Other tools – an advantage

• Asana
• Slack
• Google Workspace / Google Drive
• Confluence
• Microsoft Office

We require a high affinity for digital tools and the ability to quickly familiarize yourself with new systems.

Languages

• German: fluent / fluent (C1)
• English: fluent / business fluent (C1)

What to expect

• A role with real operational influence and a high level of ownership.
• The opportunity to actively shape processes and ways of working.
• A dynamic, international environment with high visibility within the organization.
• Flexible working hours as well as a remote-friendly working model.
• A position with both operational and procedural responsibility.
• International collaboration with teams in different locations.

Remote Work & Reisen
The role can be performed remotely within Germany and offers flexibility in terms of work location and working hours.

At the same time, we expect a certain willingness to travel for workshops, trainings, team meetings and operational cooperation on site.

Typical travel activity:

• currently more often due to the team and process structure,
• in the long term, it is expected to be about 1–2 trips per quarter,
• Trips usually last 1-3 days.
• Berlin
• Austria

Why this role is important

This role is central to the success of our operations.

You will ensure that customer solutions, operational processes and commercial activities are efficiently managed from inquiry to implementation – and at the same time actively contribute to shaping the future structure and scalability of the team.

If you like to take on responsibility, solve problems, optimize processes and create structure in dynamic environments, we look forward to getting to know you.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.

Please note: This job description is translated from German.