Senior Customer Success Manager - German speaker (Fully Remote)

• Drive and nurture post go-live customers by increasing adoption and value realisation leading to their success, retention and ultimately growth.
• Lead the enablement of our users by conducting product trainings.
• Work in partnership with Solutions Architects to guide customers through project management and technical requirements of their Algolia implementation.

Requirements

• Fluency in English, French and German.
• 2 - 3 years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business.
• Demonstrated ability to establish relationships, present, and communicate effectively at all levels of an organisation.

Culture

• We value grit, trust, candor, care, and humility.
• We offer a flexible workplace model, with options for remote or hybrid work.
• We are committed to creating an inclusive workplace where everyone is respected and supported.

Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses with blazing-fast search experiences. With a Series D funding of $150 million in 2021 and a valuation of $2.25 billion, the company fosters a culture of grit, trust, candor, care, and humility.