(Senior) Fraud Operations Expert (m/f/x)

(Senior) Fraud Operations Expert (m/f/x)

• Full-time

In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defence framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.

Requirements

• At least 2‑3 years of experience in fraud operations within fintech, payments, or a similar environment.
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights.
• Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early.
• High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment.
• Exceptional organisational skills and the ability to stay composed and focused as the workload scales.
• Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy.
• SQL skills (or experience with another programming language) to independently query data and analyse patterns.
• Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams.

Benefits

• Be part of one of the fastest-growing and most visible fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers.
• Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients.
• Be productive with the latest hardware and tools.
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual education budget.
• Learn and experience German culture first hand by joining our free German language classes.
• International relocation support is provided if required.
• Opportunity to work from abroad.
• Benefit from an attractive compensation package and from the company pension scheme.
• Monthly contribution of 50% for the Deutschland Jobticket.
• Enjoy complimentary subscription of Scalable Capital's PRIME+ Broker.
• Enjoy flexible and discounted sports activities with Urban Sports Club.