Senior Manager/Associate Director - Commercial Excellence (1260)

Role & Responsibilities

Delivery and client consulting are the primary focus of this role. The Associate Director/Senior Manager will be embedded in client engagements, owning workstreams end-to-end and acting as the day-to-day point of contact for client teams.

• Execute and manage client engagements across Life Sciences commercial excellence, with deep hands‑on involvement in:
• Incentive compensation design and administration
• Field force design and deployment
• Sales operations strategy and process improvement
• CRM implementation, configuration, and adoption (e.g., Veeva, Salesforce)
• Customer dynamic targeting and call planning
• Alignment design
• Ad‑hoc analytics and field intelligence
• Serve as the primary day‑to‑day client contact on engagements, working directly with client business stakeholders with limited oversight from senior leadership.
• Translate complex client business problems into structured requirements, analytical frameworks, and actionable recommendations.
• Own delivery quality across assigned workstreams—ensuring outputs are accurate, timely, and meet Axtria’s standards for client‑ready work.
• Support the design, configuration, communication, and implementation of Axtria SalesIQ programs.
• Develop clear, compelling client presentations and deliverables that communicate analytical findings to both technical and non‑technical stakeholders.
• Collaborate daily with globally distributed teams across the EU, US, and India, coordinating effectively across time zones within Axtria’s follow‑the‑sun delivery model.
• Manage multiple concurrent workstreams, maintaining delivery timelines and proactively flagging risks to senior leadership.
• Lead CRM‑related project workstreams including requirements gathering, platform configuration support, data governance, and reporting framework design.
• Advise clients on sales operations best practices—including field force performance tracking, incentive reporting, and CRM adoption strategies.
• Support integration of CRM outputs with broader commercial analytics platforms and business intelligence tools.
• Help clients align CRM and sales operations capabilities with commercial excellence objectives such as targeting, segmentation, and field force productivity.

Client Relationship & Practice Support

• Build trusted working relationships with day‑to‑day client contacts and contribute to positive client satisfaction on every engagement.
• Identify expansion opportunities within existing accounts and flag them to senior leaders—supporting (not leading) BD activity.
• Contribute to proposal development and RFP responses by providing delivery scoping, effort estimates, and relevant prior work.
• Support thought leadership by contributing to POVs, solution frameworks, and internal knowledge‑sharing initiatives.

Team & Talent

• Guide and mentor junior team members on engagements, providing structured feedback and helping develop analytical and consulting skills.
• Contribute to team hiring by participating in interviews and providing candidate assessments.
• Actively participate in Axtria’s internal capability‑building efforts including training, methodology development, and knowledge management.

Desired Skills & Experience

• 6–10 years of experience in Life Sciences commercial analytics or consulting, with a background in consulting, analytics services, or technology services firms strongly preferred.
• Incentive compensation design and/or administration.
• Field force design and deployment.
• Sales operations and CRM (e.g., Veeva CRM, Salesforce).
• Sales force effectiveness or commercial analytics.
• Proven track record of owning and delivering client workstreams independently, with direct client interaction in a consulting or professional services environment.
• Strong analytical skills—ability to structure ambiguous problems, build robust analytical models, and translate outputs into actionable client recommendations.
• Hands‑on experience with CRM platforms used in Life Sciences (Veeva CRM, Veeva Vault, or Salesforce) and associated data and reporting ecosystems.
• Comfort with AI‑driven analytics tools and digital commercial platforms; familiarity with Agentic AI or GenAI applications in a Life Sciences commercial context is a plus.
• Working knowledge of EU data regulations, including GDPR, and their implications for commercial data governance and CRM practices in Life Sciences.
• Bachelor’s or Master’s degree in Business, Engineering, or a related discipline such as Business Analytics, Information Management, Operations Management, or an MBA.
• Strong communication skills—able to present analytical findings clearly to both technical teams and senior client stakeholders.
• Highly organized with the ability to manage multiple workstreams in parallel in a fast‑paced, global delivery environment.
• Collaborative working style with the ability to coordinate effectively across geographically distributed teams (EU, US, India).
• Fluency in English required; additional European languages (German, French, Italian) are a strong plus given the EU client base.

Location & Benefits

• Based in London, Zurich, or Frankfurt—hybrid working model with regular presence in client offices and Axtria EU hubs.
• Travel to client sites and conferences across Europe.
• Competitive compensation and benefits package commensurate with experience, including performance‑based incentives.
• The exact nature of duties as well as the compensation package will be commensurate with experience and market standards for the respective location.