Senior Network Infrastructure Technician – Cruise Ship Operations

Responsibilities

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues.
• Install, configure, maintain, and troubleshoot Cisco network environments, including switches, routers, firewalls, and wireless infrastructure.
• Support and administer Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services.
• Manage and troubleshoot virtualization platforms including Hyper-V and VMware.
• Perform network diagnostics, root‑cause analysis, and resolution of performance, connectivity, and infrastructure issues.
• Support data center operations, including rack and stack activities, cabling, hardware replacement, and infrastructure upgrades.
• Coordinate and execute planned maintenance activities while minimizing operational impact.
• Document technical issues, resolutions, system configurations, and operational procedures.
• Serve as the primary technical resource onsite and provide guidance to remote support teams as needed.
• Maintain adherence to client operational procedures, security standards, and compliance requirements.
• Represent the company professionally when interacting with client stakeholders, vessel personnel, and third‑party vendors.

Requirements

• Senior Level 3 Network Technician with extensive travel commitment
• U.S. Citizen required
• Valid Passport required
• Ability to live and work onboard active cruise ships
• Willingness to remain onboard for assignments lasting up to 4-5 months
• Ability to travel internationally and meet all cruise line onboarding requirements
• Strong Cisco networking expertise
• Virtualization experience
• Advanced troubleshooting capabilities
• Ability to work independently with minimal supervision in remote and dynamic environments