Senior Partner Account Manager — GSI & Tech Alliances

In this role you grow Genesys' business with Global System Integrators and tech ecosystems across the DACH region, aligning sales, pre-sales, and delivery to drive awareness, enablement, pipeline, and bookings. You will orchestrate joint solutions (Genesys Cloud + AWS, Salesforce, or ServiceNow) and lead GTM motions, campaigns, and co-sell programs. You’ll manage governance with QBRs, KPIs, and budgets, while navigating multi-stakeholder partnerships. This is a hybrid, travel-heavy, leadership-facing role offering regional impact and cross-functional influence.

• great benefits and perks like larger tech companies
• independence to make a larger impact on the company
• hybrid/Frankfurt with flexibility to be based anywhere in Germany
• travel opportunities (up to 30–50%)

• Develop and execute joint partner business plans (coverage, targets, enablement, marketing calendar)
• Manage multithreaded stakeholder relationships across sales, pre-sales, practices, COEs, and executives
• Run enablement playbooks for partner sales/SEs/delivery teams and craft joint solution narratives
• Lead GTM and pipeline efforts with vertical campaigns, ABM motions, events, and executive roundtables
• Drive opportunity execution using MEDDICC and coordinate resources (SEs, PS, legal)
• Governance activities: QBRs, pipeline reviews, MDF/co-marketing budgets, brand/compliance

• 7–10+ years in alliances/partner sales with GSIs or alliance partners
• Proven co-sell and ecosystem GTM experience in SaaS, preferably CX/Contact Center, AI, or Enterprise Applications
• Strong sales discipline (forecasting, deal hygiene), executive presence, and program management
• Fluent in German and English

• exemplary communication and executive presence
• stakeholder management
• program management
• Enterprise SaaS sales
• co-sell mechanics
• pipeline creation