Senior People Operations Coordinator

Responsibilities

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors
• Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems
• Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience
• Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities
• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding
• Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish
• Create and maintain physical onsite and electronic employee files
• Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy
• Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes
• Maintain and assist with the timely tracking of various recruiting processes
• Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS
• Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team
• Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Requirements

• Bachelor's degree or experience in the HR related field
• 3+ years of HR or Recruiting related work experience in a high growth organization
• Experience with Brazil and Mexico employment requirements, policy, and procedures
• Experience with Workday or other HCM Systems
• Experience with ServiceNow HR Ticketing system
• Strong experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)
• Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus
• Excellent attention to details and interpersonal skills
• Ability to think outside of the box and work in a fast paced, high volume environment
• Ability to exercise sound judgment and discretion, maintaining confidentiality when required

Certifications & Qualifications

• Bachelor's degree in HR or related field