Senior Solutions Engineer | Mid Atlantic or Southeast | Remote

Grafana Labs is a remote‑first open‑source company serving over 20M users worldwide.

The Opportunity

We’re scaling fast and staying true to an open‑source legacy, a global collaborative culture, and a passion for meaningful work. Our Enterprise Solutions Engineering team is a customer‑facing product expert group that educates potential and existing customers to ensure they are happy and successful. The team partners closely with Sales to help qualify and close opportunities and acts as a primary communication channel to Product Management and Engineering.

What You’ll Be Doing

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with Sales to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high‑velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

What Makes You a Great Fit

• Ideally located in Atlanta, Orlando, Miami, or Tampa (or willing to relocate)
• 5+ years of technical pre‑sales experience, ideally with open‑source technologies or in the metrics/monitoring space
• Strong judgment, collaboration, and leadership in a startup environment
• Ability to work and collaborate with an international remote team
• First‑class written and oral communication skills to articulate the value proposition and technical advantages of our products
• Enjoy solving technical challenges and thrive on bringing creative solutions to customers
• Technical mindset with a desire to grow; recent graduates or those with post‑sales or engineering experience are welcome
• Self‑motivated, creative, and proactive

Compensation & Rewards

In the United States the OTE (On‑Target Earnings) compensation range for this role is $204,000 – $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process.

All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. Compensation ranges are country specific. If you are applying from a location different than listed above, your recruiter will discuss your specific market’s pay range and benefits at the beginning of the process.

We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

Why You’ll Thrive at Grafana Labs

• 100% Remote, Global Culture—remote‑only company uniting talent worldwide around collaboration and shared purpose
• Scaling Organization—tackle meaningful work in a high‑growth, ever‑evolving environment
• Transparent Communication—open decision‑making and regular company‑wide updates
• Innovation‑Driven—autonomy and support to ship great work and try new things
• Open Source Roots—built on community‑driven values that shape how we work
• Empowered Teams—high trust, low ego culture valuing outcomes over optics
• Career Growth Pathways—defined opportunities to grow and develop your career
• Approachable Leadership—transparent execs who are involved, visible, and human
• Passionate People—smart, supportive folks who care deeply about what they do
• In‑Person onboarding—onboarding to help you thrive from day one
• Balance is Key—global annual leave policy of 30 days per annum, 3 days reserved for Grafana Shutdown Days (we comply with local legislation)

Equal Opportunity Employer

We will recruit, train, compensate, and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all other characteristics that make us different and unique. We believe that equality and diversity build a strong organization and we’re working hard to make that the foundation of our organization as we grow.