Senior Strategic Project Manager (m/f/d) Customer Quality - limited for 24 months

Overview

The Senior Strategic Project Manager (m/f/d) is responsible for leading strategic, global transformation initiatives across the organization, from concept creation through execution and benefits realization. The role requires strong end-to-end ownership, cross-functional coordination, and the ability to translate strategy into scalable, high-impact delivery. The incumbent will work closely with Head Office and regional leadership, IT, QSC, and GCC teams, ensuring alignment, transparency, and measurable business outcomes through disciplined execution and executive-level storytelling.

Responsibilities

• Translate Hapag-Lloyd's strategic objectives into clear project concepts, frameworks, and execution roadmaps
• Continuously assess voice of customer insights, market trends, and competitive dynamics to shape and support strategic priorities
• Lead end-to-end project delivery, from planning and implementation through rollout and post-launch stabilization
• Partner with IT, Digital, Process Excellence, and other functional teams to deliver scalable and sustainable solutions
• Drive alignment across diverse stakeholder groups and manage stakeholder expectations, resolve conflicts, and ensure timely, well-informed decision-making
• Enable senior leadership to make data-driven decisions through concise, insight-focused communications across Head Office and Regions
• Lead performance management initiatives (KPIs and milestones) linked to the Hapag-Lloyd 2030 strategy, driving continuous progress
• Build, lead, and develop a team of project and program managers to deliver on the “Undisputed No. 1 for Quality” strategy

Qualifications

• 8+ years of experience in project or program management, preferably within complex, matrix organizations
• Proven track record in leading large-scale, cross-functional, or transformational initiatives
• Experience in shipping, logistics, or global service environments is an advantage
• Strong conceptual thinking and structured problem-solving skills
• Excellent stakeholder management and influencing abilities, including at senior leadership levels
• Exceptional communication, storytelling, and presentation skills
• Ability to translate complex topics into clear, executive-level narratives
• High level of ownership, accountability, and execution focus

We offer

• The opportunity to introduce solutions that you are individually convinced of, and to constantly take on fresh challenges with a distinguished level of responsibility
• Excellent career development opportunities, supported by a spacious range of training and development courses
• Competitive remuneration (13 salaries plus vacation pay) and various additional benefits with a financially healthy company
• A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan
• Company restaurant with everyday fluctuating, great-quality dishes to choose from as well as coffee bar
• Centrally located between the main train station and Jungfernstieg as well as subsidized public transportation
• Blended work model: 3 days a week at our headquarters in the heart of Hamburg and 2 days a week of mobile work
• Health and company sports programs (e.g. yoga, sailing, company doctor, etc.) as well as bicycle leasing