Service Advisor

Schedule: 5-day work week with Sundays and 1 rotating day off

Department Hours: Monday-Friday: 7am-6pm, Saturday: 7am-5pm and Sunday: Closed

Dealership

L0740 DCH Ford of Thousand Oaks

DCH Ford of Thousand Oaks

Now Hiring- Service Advisors

• Pay: $64,500.00 - $161,800.00 annually
• Schedule: 5-day work week with Sundays and 1 rotating day off
• Department Hours: Monday-Friday: 7am-6pm, Saturday: 7am-5pm and Sunday: Closed

Why Join Our Team?

• Earn competitive pay with bonus opportunities based on performance.
• Work with a high-volume Ford service department and a loyal customer base.
• Opportunities for career growth and ongoing manufacturer training.
• Supportive team environment focused on customer satisfaction.

What You'll Do

• Be the primary contact for service customers, delivering an customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals

What You'll Bring

• We require 1+ years of prior dealership Service Advisor experience.
• Sales and upselling abilities while maintaining customer trust.
• Proficiency with dealership software and repair order management.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The annual California pay range for this position is $64,500.00 - $161,800.00. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which Individual Sales, Individual Gross Profit, and Individual Manufacturer Approvability, Customer Pay Labor per RO, Flat Rate Hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.