Service Engineer for O&M Business

Responsible for the continuous improvement of regional customer service functions, and the daily business operation is incorporated into the functions of overseas subsidiaries. Double-line management.

• Responsible for the regional customer hotline information online acceptance, registration, answering, delivery and return visits, inspection work, timely processing of routine urgent level information, and timely reporting urgent, buzz level outstanding quality information to headquarters and assist in processing .
• Responsible for statistical analysis of regional customer feedback information, and register and manage customer complaint ledger, return and replenishment ledger, spare parts ledger and other materials.
• Provide on-site technical services, accident handling services, product maintenance and replacement in the responsible area, and carry out technical service effect evaluation.
• Responsible for the identification of suspected quality problems in regional returns and the inspection, coordination and supervision of the return acceptance process.
• Responsible for regional customers and sales staff to provide leading technical support services such as technical consultation, product selection, product knowledge and other technical support services for sales products.
• Responsible for providing training on product troubleshooting and maintenance knowledge to regional customers.
• Responsible for regional customer service center service related expenses, including tools, travel expenses, courier fees and other cost control and budget
• Responsible for assisting in the deployment and implementation of regional customer satisfaction survey activities
• Complete other tasks assigned by leaders.

Qualification

• Education background: University bachelor’s degree or above, major in Electrical Automation.
• Professional qualification: Majors in electrical, mechanical‑electrical and related disciplines.
• Experience: Minimum 3 years of relevant working experience.
• Knowledge & skills: Familiar with transmission & distribution (T&D) industry‑related products, particularly power transformers.
• Competencies: Strong capabilities in on‑site coordination, issue handling and contingency response, with good communication skills and strong service‑oriented awareness.

Job characteristics

• Device: Laptop, internet and standard office equipment.
• Environment: Primarily indoor office work with no exposure to toxic substances,
• based in the Germany.
• Work time: Flexible working hours; business travel is required.