Service Engineer (m/f/d)

Stellenbeschreibung:

RIGOL Technologies is a global leader in electronic test and measurement solutions. From our European headquarters in Gilching, we serve customers from research institutes to high‑tech manufacturers across the continent. To strengthen our Technical Support team, we are looking for a dedicated Service Engineer to start as soon as possible.

Key Responsibilities

Provide end‑to‑end after‑sales technical support: troubleshoot and resolve customer inquiries regarding product use and application
Perform diagnostics, maintenance, and hardware repair of electronic test and measurement instruments
Handle the RMA (Return Merchandise Authorization) process and ensure a timely, high‑quality turnaround for customer repairs
Assist customers with instrument setup, configuration, and practical application to ensure optimal performance
Drive technical issues to closure proactively with a high level of customer satisfaction
Manage and guide customers through software and firmware upgrade processes
Act as a technical bridge to R&D and Quality teams by providing field failure analysis and actionable product feedback
Support the broader team with technical expertise to ensure long‑term customer success and product reliability

Your Profile

Completed 4‑year Technical Degree in Electronics, Electrical Engineering, or a related field (or equivalent practical experience)
At least 3 to 5 years of professional experience in the electronics industry, ideally with a focus on after‑sales service, technical support, or hardware repair
Hands‑on experience in troubleshooting, diagnosing, and repairing electronic devices/circuit boards is highly desirable
Solid knowledge of Electrical and RF applications
Confident user of test and measurement equipment (e.g., Oscilloscopes, Spectrum Analyzers)
Team player with a proactive, service‑oriented, and well‑structured working style
Very good written and spoken English (knowledge of German is highly advantageous)