Service Technician – Laser Technology (m/f/d)

We are a laser technology company based in Aachen / Kohlscheid. Our systems are primarily supplied to start-ups, research institutions, and universities that develop new technologies or set up pilot production lines. To strengthen our team, we are looking for you — a committed individual who will assemble our systems, commission them, and install them at our customers’ sites.

Responsibilities

• Assembly and commissioning of our laser systems in Kohlscheid
• Installation and handover of the systems at customer sites in Germany, Europe, and North America
• Delivery of customer training sessions on site and online (partly in the evening, aligned with our customers’ office hours in North America)
• Troubleshooting, maintenance, and support during service assignments
• Documentation of work steps
• Close collaboration with our development team to contribute customer feedback and technical improvements

You Profile

• Completed vocational training or a degree in laser technology, electronics, electrical engineering, physical engineering, or a comparable qualification
• Confident handling of measuring instruments (e.g. oscilloscope, multimeter)
• Experience in laser technology is desirable, but not essential
• A structured, self-organized, and reliable way of working
• Moderate customer-facing experience , with a confident manner and strong communication skills
• Willingness to travel (approx. 5–15 assignments per year, each lasting 3–4 days)
• Willingness to occasionally conduct online training sessions outside regular German office hours
• Good English skills for international customer communication
• Valid Class B driver’s license

Benefits

• Work with cutting-edge laser technology in an innovative environment
• A varied role with international assignments – most of our customers in North America are based in California and other innovation-driven regions
• Comprehensive onboarding, internal training, and support for external professional development to help advance your career
• Flat hierarchies, short decision-making paths, and a team culture where everyone is on a first-name basis
• A secure position at our Aachen / Kohlscheid location
• The opportunity to work closely with our development team and contribute your own ideas