ServiceNow Administrator – Architect

Overview

Optimize the business functions at USPS.

Provide day-to-day platform administration, user support, configuration management, upgrade support, integration coordination, change management support, data quality oversight, audit support, and architectural guidance.

Ensure the platform effectively supports business operations and IT Service Management requirements.

Enhance the customer's operational capabilities and drive efficiency.

Shape and sustain solutions that have a meaningful and lasting impact on the customer's goals.

Requirements

• 5 + years of related experience
• Bachelor’s degree in a relevant field from an accredited College/University is preferred
• ServiceNow Certified System Administrator (CSA) certification
• Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
• Additional ServiceNow modules, including ITOM, SecOps, and CSM
• REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
• Proficient in SDLC practices
• Knowledge/experience of Agile Methodologies
• Effective liaison leading technical development teams
• Strong facilitation skills
• Excellent oral and written communication skills
• Knowledge in AI tools (GitHub Copilot, Playwright)