Site Director, Customer Engineer – ESMC

• Manages professional Customer Engineers in TSMC global account in Dresden, Germany
• Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges
• Provides technical guidance to employees, colleagues and/or customers
• Directs and is responsible for ESMC Germany business issues across account site including customer satisfaction, P&L, budget management
• Anticipates future customer needs and directs the delivery of customer service commitments and development of and the implementation of solutions to customer's high value problems
• Is the primary interface to the site account on all operational and service commitments
• Owns the overall site responsibility for customer satisfaction
• Interfaces with internal and external customers on business and operational issues involving the company's service commitments
• Ensures that the site maintains a workforce with the requisite skills and capabilities to meet current and future customer service requirements
• Is responsible for individual and employee development and employee satisfaction
• Works with senior business group management team to ensure that such programs, strategies, and processes address high value problems for the Business Unit and are aligned with the organization’s direction
• Defines performance metrics and reports on the site's progress against business unit and account specific goals

Requirements

• 15 years above of working experience in Semiconductors Field Team
• Equipment supplier (vendor site) with experience in managing multiple sites with after service business acumen is preferred
• At least 7 years above people management experience
• >2yr site director/senior manager is preferred or need to have experience in leading multiple layers organization
• 1 year above experience in working with TSMC is preferred
• Must have both English and Chinese communication skill
• Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times

Core Competencies

Demonstrates extensive experience in managing customer service operations within the semiconductor industry, with a strong focus on customer satisfaction, employee development, and compliance with global standards. Proficient in leading teams and addressing high-value customer needs through effective problem-solving and strategic planning.

Soft Skills

• Technical Guidance
• Employee Development
• Customer Satisfaction Management