Solution Consultant

As a Senior Solution Consultant for Merchant at ACI Worldwide, you shape how leading merchants optimize payment and fraud strategies. You bridge fraud, risk, and payment intelligence with orchestration to deliver measurable outcomes like higher authorization rates and better customer experience. You’ll partner with Sales, Product, and Partners to drive value-led engagements focused on outcomes. This role suits a consultant with deep fraud/risk or payment intelligence expertise and growing interest in orchestration, offering a chance to influence roadmap and market positioning.

• competitive compensation and benefits package
• opportunities for growth and career development
• innovative and collaborative work environment

• Lead strategic engagements across the full sales cycle with a focus on fraud, risk, and payment optimization strategies
• Translate merchant challenges (fraud losses, false declines, conversion gaps) into data-driven value propositions and solution strategies
• Position ACI’s payment orchestration capabilities to enable smarter routing, decisioning, and performance optimization
• Define and articulate business outcomes (fraud reduction, authorization uplift, improved checkout)
• Conduct consultative discovery workshops identifying pain points across payments, fraud, and risk domains
• Design end-to-end solutions combining payments, fraud detection, and data intelligence
• Collaborate with Sales and Account teams to progress and win strategic deals
• Build executive narratives, proposals, and ROI models
• Provide thought leadership on industry trends (fraud evolution, PSD2/3, payment innovation)
• Collaborate with Product and Product Marketing to shape roadmap direction and market positioning based on customer insights

• 5–10+ years in fraud & risk management or payment intelligence or merchant payments
• Proven consultative, customer-facing experience (Solution Consulting, Pre-Sales, Advisory)
• Strong understanding of fraud prevention strategies and trade-offs
• Understanding of payment performance drivers (authorization rates, routing, issuer behavior)
• Data-driven decisioning and optimization techniques
• Familiarity with payment orchestration platforms (strong plus)
• Regulatory exposure (PSD2, SCA) is a plus
• Ability to translate technical capabilities into clear business value and outcomes
• Strong stakeholder engagement and executive communication skills
• Experience building ROI cases, value models, and business justifications
• Ability to challenge customer assumptions and lead strategic conversations

• Executive-level communication
• Cross-functional collaboration
• Strategic storytelling
• Fraud detection and decisioning
• Payment authorization uplift and routing strategies
• Data analytics and data-driven decisioning