Specialist I – Financial Solutions, Customer Success B2B

Responsibilities

• Act as a consultative partner and primary point of contact for the commercial team, channels and clients in your portfolio (franchisees and distributors), ensuring a full understanding of requests with a strong customer‑centric focus (Customer Success).
• Manage product performance by monitoring daily KPIs such as TPV (transaction volume), penetration, conversion and delinquency, and evaluate the financial impacts of new initiatives.
• Produce structured reports and results presentations, turning complex analyses into clear, coherent and robust messages for leadership and the executive board.
• Lead the product's monthly closing rituals, working integrally with the Credit & Collections area and Grupo Boticário’s commercial structure.
• Perform quantitative and qualitative analyses to map the product journey, identify operational bottlenecks and propose automations, enhancements and refinements to business rules with a focus on efficiency and scalability.
• Support the expansion and growth of the financial solutions portfolio, assisting in designing monetization improvements and continuously refining the value proposition of the products under your management.

Qualifications

• Bachelor's degree completed.
• Generalist profile with strong relational skills, acting as a strategic business consultant to understand customers’ pain points, distancing from the profile of a "traditional salesperson".
• High analytical capability and sharp logical reasoning to transform large volumes of raw data into practical commercial action plans.
• Functional proficiency in Excel or Google Sheets (ability to build numeric rationales, analytical views and basic formulas).
• Excellent communication and executive influence to lead interactions with diverse internal and external stakeholders, and ease in structuring and delivering presentations to the board.
• Ownership mentality and a highly hands‑on, execution‑oriented profile, demonstrating resilience and mental agility to work under pressure and adapt quickly to constantly changing priorities.
• Business vision and critical thinking, with desirable understanding of financial models (especially focused on B2B credit and B2P/Salons) to support prioritization of executive demands.
• Availability to travel across Brazil regularly (approximately every two months, for 3 to 4 days) for in‑person visits and relationship‑building with franchisees.
• Advantage: Familiarity with cloud solutions such as Google Cloud Platform (GCP) or BI tools (not required, as the company provides training).