Std- Customer Support Manager

Responsibilities

• Resolve customer issues efficiently to ensure high customer satisfaction across the service network.
• Drive service and spare parts revenue in line with company policies and code of conduct.
• Manage key accounts including workshops (dealerships TASS) and State Transport Undertakings (STU).
• Provide technical and customer support for automobile, two-wheeler, commercial passenger, heavy engineering, or ancillary products.
• Collaborate with cross-functional teams to address customer concerns and implement service improvements.
• Monitor and report on service network performance and customer satisfaction metrics.
• Uphold company standards, ethical practices, and leadership competencies in all interactions.

Skills Required

• Excel
• Translation
• Customer Satisfaction
• Spare Parts
• Heavy Engineering
• Automobile
• Analytical