Strategic Partner Success Manager, Business Development

Responsibilities

• Foster ongoing relationships and partnership with our largest referral partners to drive loyalty and growth of patient referrals to LifeStance
• Collaborate with the SVP, Business Development and other business development leaders to develop a national strategy and implementation plan to increase awareness of and drive referrals toward our clinical service offerings
• Strategically identify, and execute on, opportunities for growth within existing referral relationships
• Troubleshoot barriers and challenges encountered by referral sources that inhibit a seamless patient referral process
• Develop and maintain trust with key stakeholders, both internal and external to LifeStance
• Partner with LifeStance’s marketing team on collateral development and educational materials
• In partnership with LifeStance’s clinical leadership, arrange educational opportunities to engage potential referral sources
• Stay abreast of industry trends, analyzing market dynamics, and competitor activity to inform strategic decision‑making
• Assist in maintaining a current, comprehensive, and organized customer relationship management system (CRM)
• Proactively identify areas of underperformance (e.g., partners with declining referral volume) and take corrective action
• Operate with high integrity and comply with company policies and procedures

Requirements

• Bachelor’s degree in business, marketing, healthcare or a related field
• 7 + years of account management and/or business development (BD) experience, preferably in healthcare services
• Experience working in the behavioral health industry is preferred
• Proficient in Microsoft Office Suite, including Excel and PowerPoint
• Proven track record of growing a book of business and successfully achieving targets
• Analyzing structured and unstructured data
• Passionate about mental healthcare and LifeStance’s mission
• Excellent communication and organizational skillsDetail oriented
• Cross functional collaboration
• Solution focused
• Proactive self‑starter
• Building positive team culture
• Self‑awareness
• Effective listener