Support Engineer (all genders) - Bretten

In this role you support customers of the Business Integration Suite, handling, classifying, and resolving support cases. You collaborate with 3rd level support and customers to improve SEEBURGER operations through effective problem management. For premium clients you serve as the Designated Support Engineer, ensuring high service quality and satisfaction. You also assist the support team with software updates, system analyses, and service-project work to maintain smooth operations.

• Flexible work hours and remote work
• 30 vacation days + birthday off
• Christmas bonus
• Subsidy for company pension plan
• Bike leasing
• Digital learning opportunities

• Record and classify support cases
• Resolve cases independently or with 3rd level support
• Collaborate with customers to improve operations via problem management
• Act as Designated Support Engineer for premium customers to ensure high service quality
• Support the team with updates, system analyses, and service-environment projects

• Solid IT basics (networking, operating systems, ERP user knowledge)
• Educational background such as IHK IT specialist certification or degree in Business Informatics, or comparable qualifications
• Knowledge in IT administration, system or application support
• Familiarity with EDI/B2B, MFT, EAI, and API environments; experience with protocols, server OS, application servers, and databases
• Good written and spoken German and English skills

• Customer-focused communication
• Collaborative/team-oriented mindset
• Problem solving and analytical thinking
• IT administration
• System or application support
• EDI/B2B, MFT, EAI, API environments