TEAM LEAD CUSTOMER RELATION (F/M/D)

We are MIETHKE, a globally active, medium-sized medical technology company headquartered in Potsdam. As a technology leader in the field of neurosurgical implants, we develop and manufacture highly specialized solutions for the drainage of cerebrospinal fluid with precision, innovation, and a commitment to our patients suffering from hydrocephalus. Our exceptionally high level of vertical integration is a key factor in our success.

For our small, close-knit, and diverse Customer Relations team, we’re looking for a strong communicator and leader who enjoys taking on responsibility, creates clear structures, and systematically refines our processes and workflows, all while making a tangible impact through collaboration with our colleagues in our international markets.

Be part of our diverse MIETHKE team: Do you want to make a difference, are you eager to take on responsibility, and do you enjoy working in an environment where everyone is treated as an equal? Then you’ve come to the right place.

And: Diversity, appreciation, and tolerance are integral to our culture, we’d be delighted if these values align with your own.

SPECIFIC TASKS

• You will lead, motivate, and develop a small team of currently four people, focused
• on customer relations in an international environment that thrives on communication, trust, and mutual support.
• You will take our workflows and processes to the next level, from order processing to coordinating internal interfaces with production, sales, and product management,
• ensuring that our international orders are organized and processed efficiently, systematically, and seamlessly.
• You communicate proactively, clearly, and confidently with international sales partners and are committed to delivering a compelling customer experience.
• You define, manage, and optimize relevant KPIs and use them strategically to further develop your department.
• You support our department leadership and actively drive the further development of processes, standards, and structures.

YOUR PROFILE

• a degree in a business-related field, commercial training, or a comparable qualification
• initial leadership experience and several years of professional experience in international customer service, sales (in-house sales), or comparable fields
• analytical, solution-oriented thinking with strong organizational skills and a deep understanding of customer service
• business-level proficiency in German; English at least at the C1 level; knowledge of French is a plus.
• proficiency in MS Office; knowledge of Business Central or a comparable ERP system is desirable

OUR OFFER

• a work environment at an innovative, medium-sized company with over 270 employees and interesting, varied responsibilities
• family-friendly and flexible work schedules, and a workplace where we can be ourselves
• a fixed-term employment contract initially for two years, with a clear intention to convert it to a permanent position once the economic situation stabilizes
• the opportunity to participate in a company retirement plan and further your professional development through training events
• sports activities and team events, as well as specialty coffees, tea, and water available at all times and much more

INTERESTED?

If you would like to support us with your experience, commitment and heart, we look forward to receiving your application. Please apply via the “Apply now!” button and not via e‑mail.

By the way, we believe that anyone can learn anything. Therefore, please feel free to apply to us if the advertised profile does not seem to suit you completely. We take a close look at every application and are open and curious - even or especially in the case of unusual backgrounds.

If you have any questions about this position, please contact us: or .

Note on our application and selection process: We highly value diversity. It is therefore a matter of course for us to consider all applications regardless of age, origin, gender, sexual identity, disability or religious affiliation.