Technical Customer Support – AI & Process Automation

Key Responsibilities

• Primary point of contact for our clients after project kickoff
• Analyze client processes and identify practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Hands‑on implementation of low‑code and automation solutions
• Close collaboration with product and development teams
• Provide structured customer feedback to drive software improvement
• Liaise with customers at project‑manager and executive levels

Requirements

• Excellent German language skills, both written and spoken
• Enjoy working with people and communicating in a solution‑oriented manner
• Strong understanding of processes and workflows
• Ability to explain technical concepts clearly and understandably
• Self‑driven, structured way of working
• Understanding of software and system logic
• Experience with, or strong interest in, low‑code and automation tools
• Ability to independently implement simple technical solutions