Technical Customer Success Manager – AI, Process Automation

Responsibilities

• Primary point of contact for our clients after project kickoff
• Analyze customer processes and derive practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Operational implementation of low-code and automation solutions
• Close collaboration with the product and development teams
• Provide structured customer feedback to support software/product development
• Engage with clients at project-owner and executive levels

Requirements

• Excellent written and spoken German
• Enjoy working with people and communicating in a solution-oriented manner
• Strong understanding of processes and workflows
• Ability to explain technical concepts clearly
• Independent, well-organized working style
• Understanding of software and system logic
• Experience with, or strong interest in, low-code and automation tools
• Ability to implement simple technical solutions independently

Core Competencies

Demonstrates expertise in client engagement and process analysis, with a strong focus on implementing low-code and automation solutions. Proficient in translating customer requirements into technical specifications while fostering collaboration between clients and development teams.

Tools & Technologies

• Low-Code Platforms
• Automation Solutions