Technical Customer Success Manager – Creator Economy

Stellenbeschreibung:

Manage a portfolio of ±45 creators who need deeper technical partnership - primarily US-based (so yes, EST/PST is part of your rhythm).
Troubleshooting complex platform configurations
Reviewing integrations and automation logic
Advising on backend setup to support scale
Diagnosing root causes behind feature friction
Guiding creators through technical implementation decisions
Partnering with Product on advanced use cases
Translating technical possibilities into clear action
Escalating technical blockers with structured documentation
Ensuring adoption of SDK updates or platform changes
Run technical launch-readiness reviews
Review crash logs and performance signals
Identifying recurring friction patterns across portfolios
Escalating true platform issues with clarity and context
Validate new feature releases before wider rollout
Monitor compliance updates from Apple & Google
Documenting technical best practices
Improving implementation playbooks
Supporting expansion conversations with technical credibility
Partnering cross-functionally with Product & Engineering to strengthen platform reliability

Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles
Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms
Confident discussing APIs, integrations, automation logic
Crafted the art of managing multiple concurrent launches
Supported customers through platform configuration and translated complexity into clarity
Structured, analytical, and calm under ambiguity
High-touch customer experience is your zone
Proud to say, “I have strong written documentation skills”
Trained to see patterns before they become recurring issues
Worked in no-code / low-code ecosystems
Super comfortable with provisioning profiles, certificates, metadata
Understand backend logic even if not writing production code
Support Apple App Store / Google Play submissions
Review logs or crash reports
Enjoy diagnosing systems more than reacting emotionally
Think in workflows, not just conversations
Thrive in fast-moving product startup / scale-up environments