TikTok E-commerce - Logistics Operations Manager - Poland

About The Team The tech industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new experience to our users. We are looking for passionate and talented people to join our logistics operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities

• Lead and manage day‑to‑day logistics operations in Poland, ensuring service quality, efficiency, and scalability.
• Manage relationships with local carriers, warehouses, and logistics partners; monitor performance and drive continuous improvement.
• Optimize operational processes, cost structure, and service levels (lead time, delivery success rate, damage rate, etc.).
• Coordinate closely with regional and central teams on planning, capacity, and operational strategy.
• Support new market initiatives, product launches, and operational setup in Poland.
• Track and analyse key operational KPIs; provide regular reporting and actionable insights.
• Identify risks and operational bottlenecks, and implement mitigation plans.
• Manage local vendors and support contract negotiation and performance management.

Qualifications

Minimum Qualifications

• Bachelor’s degree or above in Logistics, Supply Chain Management, Business Administration, or related field.
• 5+ years of experience in logistics, supply chain, or operations management.
• Strong understanding of last-mile logistics, carrier management, and operational planning.
• Proven experience in managing external partners and driving operational performance.
• Fluent proficiency in Polish and English (written and spoken) due to working directly with Polish suppliers/couriers daily.

Preferred Qualifications

• Data-driven mindset with strong analytical and problem-solving skills.
• Demonstrable experience within European logistics markets, with particular expertise in Poland.
• Proven track record in scaling operations and/or successfully launching new logistics programmes.
• Strong knowledge of e-commerce logistics, including 3PL and 4PL models, as well as cross-border logistics operations.
• Excellent communication and stakeholder management skills in a cross-cultural environment.
• Ability to work independently and manage multiple priorities in a high-impact environment.
• 5+ years of experience preferably in e-commerce or parcel delivery.