Training & Communications Specialist

Responsibilities

• Develop and implement strategic communications and training plans to support program objectives and system deployments.
• Create, edit, and maintain training materials, including Quick Reference Guides (QRGs), user manuals, presentations, job aids, and e-learning content.
• Support large‑scale IT implementations through end‑user communications, training coordination, and change management activities.
• Respond to, track, and analyze user inquiries received through email and other communication channels.
• Collaborate with program managers, technical teams, and stakeholders to identify training and communication needs.
• Perform additional duties as assigned.

Requirements

• BS/BA Degree.
• Active DHS clearance required.
• 1–4 years of supporting training, communications, change management, or related functions.
• Strong written and verbal communication skills with the ability to tailor messaging to diverse audiences.
• Demonstrated experience developing strategic communications and training plans.

Hard Skills

• training materials development
• e-learning content creation
• change management
• strategic communications
• user manual creation
• Quick Reference Guides (QRGs)
• presentation development
• job aids creation

Soft Skills

• strong written communication
• strong verbal communication
• tailoring messaging
• collaboration
• analytical skills

Certifications & Qualifications

• BS/BA Degree
• DHS clearance

Industry Keywords

• IT implementations
• end-user communications
• training coordination
• stakeholder engagement