Venture Associate (Remote)

What You’ll Do

• Serve as the primary contact for a portfolio of venture capital managers
• Understand each fund’s stage, goals, and operational needs, and help them leverage the VC Lab and Decile Group ecosystem
• Coordinate with internal teams (legal, finance, product, operations) to ensure timely, high‑quality support
• Track and manage interactions, follow‑ups, and outcomes using internal tools
• Identify opportunities to improve the fund manager journey and share insights across the team
• Learn continuously about the venture ecosystem and help improve our product and processes

What You Bring

• 3+ years in customer success, account management, or client operations for a high‑touch SaaS or professional services company
• 1–2+ years in venture capital, fund administration, startup finance, or related ecosystem experience
• Deep digital literacy and comfort learning new tools quickly (CRMs, project tracking, finance systems, etc.)
• Proven ability to navigate complex, cross‑functional customer issues and keep multiple stakeholders aligned
• Strong written and verbal communication; composed and professional on video calls and in high‑stress moments
• High emotional intelligence, empathy, and follow‑through
• Proactive and self‑directed — you close loops
• Analytical and detail‑oriented, with structured problem‑solving skills
• Thrives in a globally distributed, fast‑moving startup environment

Bonus / Nice to Have

• Experience in accelerators, venture studios, or startup communities
• Familiarity with fund formation, LP reporting, or legal documentation workflows
• Multilingual or global perspective

What We Offer

• The energy and growth of a fast‑moving startup with a mission that matters — transforming venture capital for good
• Flexible remote work environment with team members across time zones
• Medical and dental coverage
• 401(k) benefits
• Flexible PTO and generous holiday schedule
• Exposure to the global venture ecosystem, working directly with fund managers launching firms around the world
• Salary commensurate with experience